Mercedes-Benz Auto Repair and Service Serving Syracuse and Central New York

Welcome to our Service Department here at Mercedes-Benz of Syracuse. You can schedule service from this page, learn more about what our service department has to offer, and view our current specials.

Our Service Department is staffed with Mercedes-Benz factory trained technicians ready to answer your questions and address your service needs. Click Service Appointment to schedule your next visit online.  For your convenience, we have a limited number of courtesy cars available by appointment only. 

Why Service at Mercedes-Benz of Syracuse?

While we are overjoyed to have found you the perfect Mercedes-Benz for your driveway, we are equally excited to be your authorized Mercedes-Benz service facility.  We promise to offer you world class service at competitive prices along with a complementary brand new Mercedes-Benz loaner vehicle.  If you choose to wait at our facility we offer complimentary WIFI and a very luxurious waiting room equipped with a big screen TV showing real time footage of your vehicle being serviced in our shop.  

So, no matter if your vehicle needs a simple oil change, tire rotation or something more involved, we have you covered.  Whether you purchased your vehicle from us or not we are here for all your service needs.

  • Certified Mercedes-Benz technicians who know your vehicle inside and out
  • State of the Art Service Center
  • We use only Genuine Mercedes-Benz parts
  • Complimentary loaners (by appointment)
  • Early bird drop off
  • 24/7 online scheduling
  • Convenient Saturday hours
  • Certified Collision Center on site
  • We service all makes and models
  • Service staff committed to exceptional customer service and satisfaction
Dealership Amenities
  • Free WIFI
  • Loaners
  • Beverages
  • Live footage of your vehicle being worked on
Our Business Development Center is responsible for the scheduling of all service appointments, client follow-up for the Sales and Service Department, keeping our Mercedes-Benz customers informed of any updates, and reminding you of an upcoming appointment. We send out monthly e-mail specials that include Service Tips, Service Clinics, Service coupons, and Sales information on New or Certified Pre-Owned vehicles. If you are not receiving our e-mails, sign up today.

Monday -  Thursday 7:30am - 6:00pm
Friday 7:30am - 5:30pm
Saturday 8:00am - 1:00pm


Our expert technicians can service your entire family's vehicles, no matter what brand they drive!!


Mercedes-Benzof Syracuse

5433 N. Burdick Street
Directions Fayetteville, NY 13066

  • Sales: 315-637-4500
  • Service: 315-637-4520
  • Parts: 315-637-4500

Service Hours

  • Monday 7:30AM - 6:00PM
  • Tuesday 7:30AM - 6:00PM
  • Wednesday 7:30AM - 6:00PM
  • Thursday 7:30AM - 6:00PM
  • Friday 7:30AM - 5:30PM
  • Saturday 8:00AM - 1:00PM
  • Sunday Closed

Parts Hours

  • Monday 7:30AM - 6:00PM
  • Tuesday 7:30AM - 6:00PM
  • Wednesday 7:30AM - 6:00PM
  • Thursday 7:30AM - 6:00PM
  • Friday 7:30AM - 5:30PM
  • Saturday 8:00AM - 1:00PM
  • Sunday Closed

Showroom Hours

  • Monday 8:00AM - 6:00PM
  • Tuesday 8:00AM - 6:00PM
  • Wednesday 8:00AM - 6:00PM
  • Thursday 8:00AM - 6:00PM
  • Friday 8:00AM - 5:30PM
  • Saturday 8:00AM - 4:00PM
  • Sunday Shop 24/7 Online